Refund Policy

Last Updated: March 25, 2026

1. Quick Consultation Refunds

For Quick Consultation services ($2.50):

• Full Refund: Available within 24 hours if you're not satisfied with the consultation.
• How to Request: Email us at hello@13801380.site with your reason for refund.
• Processing Time: Refunds are processed within 3-5 business days.

2. Service Package Refunds

For Half-Day, Full-Day, and Medical Translation services:

Before Service Starts:

• More than 24 hours before: Full refund (100%)
• 12-24 hours before: 50% refund
• Less than 12 hours before: No refund

After Service Starts:

• Not satisfied during service: Tell us immediately and we'll stop the service. You'll be refunded for the unused portion.
• Not satisfied after service: Request refund within 24 hours of service completion. Full refund available if you're not satisfied.

3. Emergency Service Refunds

For emergency services (2-hour response):

• Once the emergency service has been initiated, refunds are evaluated on a case-by-case basis.
• If we're unable to provide the service due to circumstances beyond our control, full refund will be issued.

4. Premium Surcharge Refunds

For premium surcharges (Emergency, Night, Weekend/Holiday):

• If the premium service is not delivered as promised (e.g., response time exceeded), the surcharge will be fully refunded.
• The base service fee follows standard refund policy.

5. How to Request a Refund

To request a refund, please contact us:

• Email: hello@13801380.site
• Subject Line: Refund Request - [Your Name] - [Service Date]
• Include: Your name, service date, payment confirmation, and reason for refund

6. Refund Processing

• PayPal Payments: Refunded to your original PayPal account within 3-5 business days.
• Bank Transfer: If paid via bank transfer, please provide bank details for refund.
• Currency: Refunds are issued in the same currency as the original payment (USD).

7. Exceptions

Refunds may be denied in the following cases:

• No-show without prior cancellation (less than 12 hours notice)
• Providing false or misleading medical information
• Abusive or threatening behavior towards our staff
• Request made after 24 hours of service completion (except for satisfaction guarantee cases)

8. Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us:

• Email: hello@13801380.site
• Response Time: Within 2 hours (24/7 for emergencies)